EWD – the group

Meter-to-Cash – Business process outsourcing

For small businesses and start ups

EWD Solutions specialises in professional BPO services and arrears management in the energy, telecommunications and new media sectors. We provide our services throughout the United Kingdom, the Netherlands Austria, Spain and Germany. Our motivated and experienced team of project managers, lawyers, legal assistants and programmers are dedicated to work towards one goal: to safeguard your success and liquidity quickly.

For administrators and insolvency practitioners

Having been a part of the European energy market for years, we have also seen the struggles of businesses. We have helped multiple partners sort out the challenges that arise when leaving the market and to liquidate assets. This includes cost-effective solutions for final billing and reconciliation rounds, data cleansing, and actively managing communications with industry stakeholders.

Plug-and-Play – Call Centre

To meet the customer needs of today’s energy environment, we provide bespoke customer experience services and call centre outsourcing solutions. Our experience in the energy markets enables us to provide tailored solutions suiting your needs, while offering the best available service to your customers. We can either serve as your main customer contact solution, or provide an overflow set-up to an existing service. Our staff is trained to deal with queries of all kinds, from basic questions regarding a contract to explaining bills, and from customer acquisition to arrears management.

One-stop-shop – Arrears management

As fully licensed debt collection agency, EWD has a proven track record managing arrears for various partners in multiple markets. With a special focus on the utility industry, EWD is your one-stop-shop-partner in arrears management. Our job begins where our competitors stop collecting. Our services include tracing, back-billing checks, move-in/move-out handling, bill reconciliation, bespoken payment adequacy. Our customer centric and professional debt collection services boast high success rates, and are backed by an executive team with extensive market- and industry experience.